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How to get help and send a useful support request
Last Updated: September 28, 2026Use the support or contact method listed on our website. A focused request helps support identify the affected service and reproduce the problem. Include the details that matter Copy this checklist into your request and fill in the relevant items: Domain or affected service: Hosting service ID, if shown: Order or invoice number: What you...
How to investigate a slow or unavailable website
Last Updated: September 28, 2026Record what fails before changing settings. A DNS failure, certificate warning, HTTP error, and slow application response have different causes. Narrow down the problem Write down the full URL, time and time zone, exact message or HTTP status, and the last known working time. Try a private browser window and a second network. Check both...
How to prepare to move an existing website and email
Last Updated: September 28, 2026Prepare the destination and a rollback plan before changing a live domain. Moving hosting, transferring domain registration, and moving mailboxes are separate tasks. Make an inventory Record the current registrar, nameservers, DNS provider, hosting provider, and email provider. List website files, databases, PHP requirements, scheduled jobs, mailboxes, aliases, redirects, certificates, and third-party services that verify...
