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How to cancel a service or request a refund
Last Updated: September 28, 2026Check the terms that apply to your service before requesting cancellation or a refund. Hosting, domain registrations, transfers, and certificates can have different conditions. Prepare before cancellation Identify the exact service, domain, order, and intended cancellation date. Download website files, database exports, email, and any configuration you need. Open the backup files and confirm that...
How to create and secure your customer account
Last Updated: September 28, 2026Use a customer account you control for hosting, domain, and certificate purchases. Keep the account email reachable even if your hosted domain has a problem. Create the account Open My Account on our website. Use the registration form if it is available, or the account-creation option offered during checkout. Enter an email address you can...
How to find receipts and check charges
Last Updated: September 28, 2026Review the order confirmation and My Account → Orders for the items purchased and the amount charged. A hosting plan, domain registration, renewal, transfer, and SSL certificate can have separate prices and renewal dates. Find the purchase record Sign in to the account used for the purchase. Open Orders and select the relevant order. Review...
How to manage renewals and payment methods
Last Updated: September 28, 2026Track each service's renewal separately. Renewing hosting does not itself renew a domain or replace an expiring certificate. Review upcoming renewals Open My Account → Hosting services and note the service ID and Renews or Renew by date. The standard hosting flow uses monthly renewal orders for the same service. If your purchase instead has...
How to request a hosting upgrade or downgrade
Last Updated: September 28, 2026Request a change to your existing service when you need different hosting resources. The checkout's option to replace a hosting plan changes only an unpurchased cart item. A second purchase for the same domain may create a separate order that cannot be provisioned against the existing account. Prepare the request Open My Account → Hosting...
How to reset your customer account password
Last Updated: September 28, 2026Use the password-recovery link on our website to recover your customer account. This process applies to the account used for orders and services; a mailbox, WordPress site, or direct Virtualmin login may have its own password. Reset a forgotten password Open My Account from the website's navigation. Select Lost your password?, Forgot password, or the...
How to resolve checkout and payment problems
Last Updated: September 28, 2026Start with the message shown at checkout or in your order. A rejected form, declined payment, and paid order awaiting setup need different fixes. If checkout will not continue Check all required fields and consent boxes. For domain registration, use a valid international phone number with a country code consistent with the billing country. Confirm...
How to update account, billing, and domain contact details
Last Updated: September 28, 2026Your login email, billing details, and domain registration contacts serve different purposes. Review each relevant area when your name, address, or email changes. Update the customer account Sign in to My Account. Open Account details to update the profile or login email, using the fields available on the page. Save your changes and complete any...
How to view orders and understand payment status
Last Updated: September 28, 2026Use My Account → Orders to find a purchase, its total, and any available payment or view actions. Open the order to review its domain names, products, and customer messages. Check an order Sign in to the account used at checkout. Open Orders, then select the order number or View. Check its date, amount, payment...
What to do if your hosting service is suspended
Last Updated: September 28, 2026A Suspended status needs review of the service and the reason for the restriction. A payment issue is one possible cause; security incidents or service conditions can also require action. Check the account Open My Account → Hosting services (or Services) and confirm the affected domain. Review related orders, renewal notices, and customer messages. Check...
