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How to check a domain transfer and resolve a delay
Last Updated: September 28, 2026Payment and transfer completion are separate events. A domain can remain registered elsewhere while the transfer is being processed, and its hosting can continue using the existing nameservers. Open My Account > Domains and locate the domain. Clear filters or check additional pages if necessary. Open its details, then Renewals & transfer. Read the current...
How to choose a domain name and extension
Last Updated: September 28, 2026Choose a domain that people can recognize, spell, and use for both your website and email. The name before the extension and the extension itself are part of the address: changing either means registering a different domain. Write down a short list of names that fit your business or project. Say each one aloud and...
How to manage a domain transfer lock and authorization code
Last Updated: September 28, 2026A transfer lock helps prevent the domain from moving to another registrar. An authorization code, sometimes called an EPP or AuthInfo code, is a secret used during eligible transfers. Neither is your website or email password. Open My Account > Domains and select the domain. These controls require a domain managed here; for an external...
How to manage domain privacy and verify your contact email
Last Updated: September 28, 2026Privacy protection and contact verification serve different purposes. Privacy affects eligible public registration information; verification confirms that required contact details are reachable. Privacy does not remove your obligation to provide accurate registration information. Open My Account > Domains, select the managed domain, and choose Lock & privacy. If Privacy protection is available, select the desired...
How to register a new domain on our website
Last Updated: September 28, 2026Registering a domain reserves a name for the term you purchase. Website hosting and email are separate services unless your chosen offer explicitly includes them. Sign in to your account and open My Account > Domains > Register a domain, or use the domain search on our website. Enter the complete domain you want, without...
How to renew your domain before it expires
Last Updated: September 28, 2026Renew a domain before its expiration date so the name can continue supporting your website and email. Domain renewal and hosting renewal are separate unless your specific offer states otherwise. Open My Account > Domains and select the managed domain. Review its expiration and current status. Open Renewals & transfer. Review the offered Term and...
How to request help with an expired domain or restoration
Last Updated: September 28, 2026An expired domain can stop serving your website and email even when hosting is still paid. Act promptly: the available recovery action depends on the extension, registrar, and current registry state. Open My Account > Domains and select the domain. Check its status and expiration. If it is registered elsewhere, contact its current registrar immediately....
How to transfer a domain to another registrar
Last Updated: September 28, 2026Start an outbound transfer with the registrar you want to move to. Prepare your domain here first, and keep website hosting, email, and DNS active for as long as they are needed. Check the new registrar's support for your extension, transfer requirements, price, and effect on the registration term. Open My Account > Domains, select...
How to transfer a domain to our service
Last Updated: September 28, 2026An inbound transfer moves the domain's registration from its current registrar to the registrar service managed through your account. It does not copy your website, mailboxes, or databases. Our transfer request preserves the existing nameservers. Sign in at your current registrar and confirm that you control the domain. Check its expiration, transfer eligibility, and any...
How to troubleshoot an unavailable, unconfirmed, or missing domain
Last Updated: September 28, 2026A search problem and a missing account entry have different causes. Start by identifying whether you are trying to buy a new name or locate a service you already own. For a new registration, search the exact name with its full extension. Remove https://, www unless it is genuinely part of the intended registered name,...
How to understand domain prices, registration terms, and checkout totals
Last Updated: September 28, 2026Domain registration, renewal, transfer, and restoration are different purchases. Check the price for the action you intend to perform rather than assuming every action costs the same. Find the extension and operation you need. If our website displays an extension pricing table, compare its Register, Renew, and Transfer columns. Read the term alongside the amount....
How to update domain contacts and submit requested registry documents
Last Updated: September 28, 2026Registration contacts identify the people or organization responsible for the domain. Keep them accurate and reachable. Editing a website's contact page or your store billing address does not by itself confirm that the domain's registration contacts changed. Open My Account > Domains, select the managed domain, and choose Contacts & verification. Find the contact role...
