Your hosting storage can include website files, mail, local backups, and other data, according to the plan's accounting rules. A folder-size total and an account quota may measure different things. Ask support which resources count toward your allowance when the numbers do not match.
Review usage #
- Open My Account → Hosting services and review Resource allocation when live details load. Storage and monthly transfer figures apply to the shared service, not a fresh allowance for each additional site. Unavailable or still-loading values do not mean zero usage.
- Review individual mailbox usage if you host email.
- Inspect large files and known backup or cache directories through File Manager. Download any file you need to keep before removing its server copy.
- Check the plan's limits for storage size and any file-count limit. Database and mailbox creation allowances are also shared across the service's websites. The dashboard does not let you raise these limits; contact support about a plan change.
Filesystem quotas can limit space or numbers of files and may include soft limits with a grace period and hard limits that prevent further writes. The host's configuration determines what applies to your account. Webmin quota documentation
Recover space without damaging the site #
Start with identified temporary migration archives, obsolete local exports, and verified duplicate backups. Keep at least one usable copy away from the hosting account before deleting a backup. A backup stored on the same account also consumes space and may be unavailable during an account-wide problem.
Use your application's own cache-cleanup tools. For WordPress media, check whether posts, themes, or products still use an image before removing it. Remove old mail through the mailbox interface and empty the relevant trash folder after reviewing it. Do not delete mailbox directories, database engine files, or active logs by hand.
Verify the result #
Refresh the usage display after its normal update interval and test a small upload. If mail had stopped accepting messages, test delivery too. Leave headroom for temporary files, updates, and the next backup rather than filling the account to its displayed limit.
Troubleshooting #
If usage does not decrease or writes still fail, send support the before-and-after readings and the exact error. A separate mailbox quota, a file-count limit, or a full host filesystem may require a different fix.
If the site's normal data exceeds the plan, discuss an upgrade or a suitable storage arrangement. Changing PHP's upload limit will not enlarge the account quota.
Related: File Manager, database exports.
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