How to find the right DNS editor and safely change a record

Edit DNS at the provider serving the domain's authoritative nameservers. A domain can be registered with one company, use another company's DNS, and host its website elsewhere. Only changes in the active DNS service affect public lookups. This division is part of the DNS delegation model.

1. Open My Account > Domains > your domain > Nameservers and identify the current DNS provider. External-domain details may be cached, so refresh public details if needed.
2. If the domain uses Lucid nameservers, select the correct service and website in the Control Center, then open DNS & SSL. Supported records can be added or removed only when the local zone, your permissions, and delegation are verified. Advanced controls remain in Virtualmin.
3. If the domain uses a separate DNS provider, sign in there. Do not change nameservers just to make a different editor available.
4. For eligible managed domains using registrar DNS, open My Account > Domains > your domain > DNS records. This separate registrar editor is shown only when that provider is authoritative and the service is available. Domain registration here does not by itself enable the hosting DNS editor.
5. Save the current value before editing. Locate the exact record name and type, and review other values for that name. In DNS & SSL, replacement means removing the exact old record and adding the new one; the zone's default TTL applies. Follow Control Center DNS instructions.
6. In the registrar editor, use the available record-set save or Add DNS record form, following its value and TTL fields. Do not apply another editor's input format without checking it.

Confirm the result: Reload the editor and verify the saved value. Then check a public DNS answer and the service that depends on it. A successful save is not proof that every cached resolver already has the change.

If editing is unavailable: External, non-local, or shared-parent hosting zones are read-only in the Control Center. System and setup-verification records are protected. The registrar editor also protects certain certificate-validation and email-authentication records. Use the authoritative provider's supported workflow or ask support.

If the page reports an outdated record snapshot: Reload the DNS section, reread the current records, and reapply only the still-needed change. Another update may have occurred while your form was open.

Related: A, AAAA, and CNAME records, MX and TXT records, Nameservers.