Review the order confirmation and My Account → Orders for the items purchased and the amount charged. A hosting plan, domain registration, renewal, transfer, and SSL certificate can have separate prices and renewal dates.
Find the purchase record #
- Sign in to the account used for the purchase.
- Open Orders and select the relevant order.
- Review the products, domain names, term, tax lines, currency, and total shown.
- Keep the confirmation email and order reference for your records.
- Use an invoice download if your account offers one. If you need a formal invoice and no download is available, request it from support with the order number.
Understand a different renewal amount #
Compare the same product, operation, and term. A registration price can differ from the renewal price; a promotion may cover only the initial period. Some extensions have a minimum term longer than one year. Read the term beside the quoted amount rather than assuming each price represents one year.
Tax treatment and payment methods depend on the checkout and your billing details. The final checkout amount is the purchase amount to review. We do not determine any separate conversion fee or foreign-transaction fee charged by your payment provider.
Report a charge you do not recognize #
Match the amount and date against recent orders, renewal notices, and any other account you use. If you still cannot identify it, contact support with the date, amount, currency, and a masked payment reference. Explain whether the entry appears pending or settled.
Avoid repeated payments while support checks a mismatch. For refunds, use the current service terms and request process; an order status or a payment-provider entry alone does not establish refund eligibility.
Related: Payment troubleshooting, Renewals.
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